Home Warranty Coverage
Home inspections are a snapshot of the home's condition at
the moment the inspection is conducted. A thorough inspection, which is
conducted every time by our licensed and certified inspectors, will find defects throughout
the house.
Our inspectors will determine the age of items such as the
water heater, air conditioning, furnace, and more. They will provide the age
and life expectancy in the report for comparison helping to determine how much
life is left in each item.
Update on Inspection Warranty Program
and Our Continued Commitment to Quality
Effective as of March 13, 2023, LunsPro no longer offers the limited inspection warranties that had previously been offered through RWS.
Recently, we have found that there have been some customer service-related concerns with the program and coverage. Thus, with our commitment to providing EPIC customer service, we have decided to end our relationship with this program.
Looking Ahead
Rest
assured, we are committed to providing an industry leading home inspection
experience by focusing internally on our processes and continuous improvement
to deliver the most accurate home inspections. We have implemented a
development and accountability program for our inspection team that includes
the following:
· An extensive training and certification program that requires field, classroom and online training, and ensures that every home inspector earns their InterNACHI and ASHI certifications
· A Standard of Practice (SOP) for both
the inspection and inspection report that far exceed the minimum requirements
set forth by ASHI
· Thorough field quality assurance
checks and report quality checks with follow up and improvement plans
· Ongoing continuing education
requirements
· Communication training and role
playing
· Weekly team meetings and constant
team communication
· Analysis of inspection concerns and
customer experiences